The GhostRetail Associate iOS App gives you the power to guide your customers through each step of their live shopping journey, all the way to checkout.
As an associate, you can call a customer in the queue, join a live session, share (zap) products directly to the customer’s screen, add products to the customers cart, and initiate the checkout experience.
The Ghost Associate iOS App is currently available for download in the App Store.
Getting Started: Your Associate Dashboard
Once downloaded, as an associate you will be able to sign into your Associate Dashboard. The Dashboard is designed to allow you to easily track your sales and performance, as well as manage one-to-one live calls with your customers.
Check Your Device Notifications
The GhostRetail Associate App features in-app push notifications that provide visual and auditory cues to notify associates when a customer has joined the queue. This only happens on your Dashboard page and you will not receive these notifications while you are already in a call with a customer.
As an associate, to ensure that you receive these notifications, go to your device’s ‘Settings’ and select ‘Notifications.’ Find the GhostRetail app and ensure that you have turned on ‘Allow Notifications.’ You should also ensure that you have the sounds portion toggled on to ensure you receive the auditory notifier.
For more information on Push Notifications, click here.
Logging In and Out
When logging into your Associate App, sign in by entering your company, your associated email address and password. You will now be presented with the option to ‘Launch’ the experience and doing so will bring you to your Associate Dashboard.
To log out of the app, select the arrow icon to open the menu. At the bottom of that view, you will see the option to ‘Logout’ directly below the ‘Support’ button.
Setting Your Profile Info
Once you’ve signed in as an associate, you can set your profile details. These details include the following:
First Name
Last Name (This can be optional depending on what you wish to display to customers)
Email
Password
To update either your name or your profile photo that displays in the app, tap “Launch Dashboard” and you’ll be greeted by the Associate Dashboard screen. At the top of the screen you’ll see a round icon with the first letter of your name as a “stand in” for your own profile photo. Beside that, you’ll see your name, as well as the number of shows you’ve done.
To set your profile photo, expand the main menu using this icon in the top right-hand corner of the screen.
From there you can tap person icon to either change your name or upload your profile photo.
Note: As an Associate, you do not have the capability to change the email address that you sign in with because that is managed by your organization.
Additionally, you can view all of the past orders with sales that are attributed to you, by clicking the bag icon next to the profile icon in your main menu.
Understanding Your Dashboard
Your Associate Dashboard view provides you with the following insights on your live calls:
• Your Total Shows
• Daily Stats - Number of Guests Live, Number of Guests Waiting in the Queue, Your Total Sales for the Day
Viewing the Guest Queue and Alerts
On your Associate Dashboard there is a simple toggle at the bottom of your screen that allows you to easily change your availability. By toggling on “I’m Available,” you are instantly able to see how many customers are waiting in the queue.
As mentioned, when you are toggled to Available, you will also receive in-app alerts every time a new customer joins the queue.
For more information on Associate Push Notifications and Alerts, check out this article.
The Live Call
Now that you understand your Associate Dashboard, let’s join a call!
The steps are simple:
Login to your Associate Dashboard.
Toggle yourself to “I’m Available” at the bottom of your Dashboard view.
Select a customer from the queue by selecting the green camera icon; this will initiate a call to the customer.
Enter a live call.
Directing Your Customer’s Experience
Once you have entered a live session with your customer there are a set of actions that allow you to control your experience and that of your customer.
Managing Your Camera and Microphone
As an associate, you have standard options for video and audio control. You can turn On/Off your mic and camera at any point within the live call, by clicking the associated icons at the bottom of your video screen.
You are also able to switch between your front and back camera by selecting the flip camera icon.
Your Customer’s Profile
At the beginning of a live call with your customer, you are able to see their Customer Profile. The information contained within this profile can be modified based on the details that your brand has decided to show you as an associate.
By default, the following information will be available on the Customer Profile for logged in customers:
First Name
Last Name
Geographical Region
Within a call, you can also expand or collapse the video at any point in time.
Zapping Products and Pages
On the bottom toolbar of the Associate View, you can share a product or page by navigating to a product page and selecting the lightning bolt icon. This will share the product or page directly with your customer.
Enable/Disable Screen Mirroring
On the bottom toolbar of the Associate View, you can mirror the customer’s view by selecting the mirroring icon. This will allow you to quickly sync up and mirror your customer’s view so that you can navigate directly alongside your customer, hands-free. It is important to note that your customer’s screen is still private and this is not a complete screen-share; however, Ghost’s technology shares what page(s) they are viewing to give you an understanding of where they are in their journey and what they are looking at.
Adding Products to Bag
When a customer wishes to add a product to their bag, make sure that you are on the desired product’s page and have the correct variants selected. You can then add the product to the bag on behalf of the customer by selecting the bag icon from your bottom toolbar. Both you and your customer will then see that the state of the bag has been changed on the website. At any point, your customer is always able to take control and can also add items to their own bag themselves.
Checkout
Congratulations, you’ve successfully helped your customer find everything they were looking for! Now what? At the far right on your toolbar you can now select the cart icon. This will bring your customer to the checkout page where they can begin to input their details and check out. As an associate, you are able to see which stage the customer is on as they complete the checkout process; however, you are restricted from seeing any of their personal information, such as shipping address and payment details.
Ending A Call
Both you and your customer can end your live call by selecting the red X icon.
That's it! It is that simple! Now that you’ve gone through the ins and outs of using your GhostRetail iOS Associate App, you are ready to create amazing shopping experiences for your customers.
Good luck on your next live call!